Resume

Work

User Experience Design Lead • Nov 2021 – Apr 2025

Select clients: Department of State, USDA, Library of Congress, Maryland Paid Family and Medical Leave Program

Oversaw UX design, research, writing, and strategy for highly collaborative, cross-functional teams for federal agency clients.
Produced robust service blueprints and actionable user research for the Department of State to improve the passport adjudication process for staff and citizens.
Defined the new strategic vision for the Library of Congress’ innovation team, to build internal human-centered design capacity to deliver enriching and engaging programs to the American public.
Directed and managed a division-wide content strategy community of practice for 18 months, curating speakers, facilitating meetings, and cultivating a welcoming, educational space for colleagues to develop professional skills.

Design Education Fellow • Mar – Sept 2021

Created and taught custom, hands-on classes in user experience design, research, and agile design methodologies to hundreds of civil servants across the federal government.
Integrated adult learning principles into class curriculum and instruction to produce effective and memorable learning experiences.
Coached civil servants in high-touch, 1:1 sessions to unblock their user research and service delivery work.

User Experience Research Fellow • Nov 2020 – Mar 2021

Piloted a grassroots digital communications program to enable a state government to produce responsive, community-led messaging for immigrant residents.
Directed qualitative research efforts, led message and usability testing, collaborated with local influencers on talking points, and turned results into a repeatable process for state partners.

Product Design Lead • Aug – Nov 2020

Led the rapid design of voter outreach products to engage new and infrequent voters.
Created wireframes, wrote product copy, led usability testing, and delivered high-fidelity user flows and designs for developer handoff.
Shipped quality products on tight timelines, balancing the needs of internal stakeholders with solid UX principles to deliver compelling get-out-the-vote products worthy of a historic presidential campaign.

Senior Product Designer • June 2017 – Aug 2020

Select clients: National Science Foundation, Calbright College, City of South Bend, Freedom House

Worked on highly collaborative, cross-functional teams of designers, engineers, and product managers for public and education sector clients.
Led the creation of user-centered products, services, and strategies to improve equitable access to education and career development.
Directed qualitative field research across the U.S. to uncover new insights about people, processes, and systems to inform project opportunities.

North Carolina State University, Bachelor of Graphic Design • 2013–2017

University of North Carolina at Chapel Hill, Studied Psychology and Journalism • 2011–2013